Bulletstar - Privacy Statement
Terms of Service · Refund Policy · Privacy Policy · Spelregels
Privacy Statement / GDPR
HODL MEDIA (d/b/a Bulletstar) (“Bulletstar”, “we”, “us”) respects the privacy of the users (“User”, “Users” or “you”) of the game (“Game”) and is committed to protect the Users’ information. We believe that you have a right to know our practices regarding the information we may collect and use when you use our Game.

1. Your Consent
BY INSTALLING AND/OR PLAYING THE GAME ON YOUR MOBILE DEVICE OR BROWSER, ENTERING INTO, CONNECTING TO, ACCESSING AND/OR USING THE GAME, YOU AGREE TO THE TERMS AND CONDITIONS SET FORTH IN THIS PRIVACY POLICY, INCLUDING TO THE POSSIBLE COLLECTION AND PROCESSING OF YOUR PERSONAL INFORMATION. PLEASE NOTE: IF YOU OR, AS APPLICABLE, YOUR LEGAL GUARDIAN, DISAGREE TO ANY TERM PROVIDED HEREIN, YOU MUST NOT INSTALL, ACCESS AND/OR USE THE GAME AND YOU ARE REQUESTED TO PROMPTLY ERASE THE GAME FROM YOUR MOBILE DEVICE OR STOP PLAYING THE GAME THROUGH YOUR BROWSER AND DO NOT ENTER TO, CONNECT TO, ACCESS OR USE ANY OF OUR SERVICES RELATED TO THE GAME.

2. Subject matter of this Privacy Policy
This Privacy Policy applies to the Game. Unless stated otherwise, this Privacy Policy is exclusively in place to regulate how Bulletstar treats your personal information. If you make use of services provided by third parties, only the Privacy Policy conditions of these third parties shall apply. Please refer to their Privacy Policy.

3. Which information may be collected from Users of the Game?
In this Privacy Policy "information" means any personal information about you which could identify you (by itself or in combination with other data) such as your name, address or email address.
We may collect the following data about you:
  • Data you give us directly
  • If you register with us (Username, avatar, password and email address);
  • Information you provide by completing any in-game purchases, such as buying in-game currency and other items;
  • Information you provide by participating in any chats, forums or social media functions. We will consider that information as part of the public domain;
  • Information you provide us if you report a problem with our Game.
  • Data about your location, device type, operating system and platform;
  • Mobile device identifiers (such as your unique device ID (persistent/non-persistent, hardware type, medial access control ("MAC") address, international mobile equipment identity ("IMEI"), OS, and your device name;
  • Data about your computer's browser version, operating system version, page loading time, network, generated device identifier information, hashed MAC address, referral source and IP address.
  • Data generated through playing games such as your high score and rankings; game play history;
  • The number of times you visit our Game and the amount of time you spend using the Game;

With this list, we try to be as clear and complete as possible, but we find it important to keep this Privacy Policy legible, so there may be other information we collect.

4. How do we use your information?
We may use your data in the following ways:
  • To provide you the Game and associated websites and continuously improve their features;
  • To store your gaming-history;
  • To provide helpdesk and support services;
  • To ensure that you are in compliance with our terms;
  • To moderate any chat messages;
  • To enable in app purchases;
  • To improve the Game, for analysis and reporting purposes and to offer you technical support or respond to your questions. This also includes using data to log any crashes in our provision of the Game, so we may report such interruptions (in this regard, we may use a third party to assist us);
  • To notify you if you have won something;
  • To personalise your experience;
  • To send you push notifications for the Game (which you can choose not to accept or turn off by visiting the settings section of your device and selecting the appropriate setting);
  • To offer you other Games which we think may be of interest to you;
  • To meet legal and tax obligations;
  • To create a profile for marketing purposes with for example Facebook or Google;
  • Emails (regarding updates, newsletter, new design, new features, (new) games etc.);
  • Administrative purposes, such as notification of a violation of our terms of use.

5. Third parties
We use a range of third parties to help us manage your information and the Game, such as our cloud service provider, Customer Service provider, developers, marketing companies, email providers, email sending providers, payment providers and IT maintenance provider. These are companies who process data on our behalf and cannot use it for their own independent purposes.

Ad network providers
Bulletstar may use ad network providers who assist us to serve advertisements to you. These ad network providers may also show interest based advertisements for other parties’ products and services within the Game or on the associated websites and social media platforms based on the information that we have about you. We also make use of these networks to show our own advertisements.

Payment Service Providers
Bulletstar may also use third party payment service providers (“PSP”), who provide payment transaction services to Bulletstar to sell products or services through the Game. When you purchase products or services, the information you provide to the PSP is subject to their privacy policies, not ours. You explicitly consent that Bulletstar may provide personal information collected from you to a PSP for the purpose of offering the payment transaction service and that the PSP may use such data for (statistical) analysis of payment transactions. Bulletstar shall be allowed to notify a PSP regarding a User who engages in (or who a party believes has engaged in) any activity that is illegal, that violates any person’s rights, or that resulted in such User’s suspension or termination of use of the Game.

Developers
The Game will continuously be monitored and improved to maintain and effectuate the best gaming experience for our Users. Developers may therefore see and have access to your information, but they will only use this information for game optimization and development purposes.

Game Administrators
The Game is being administered by game administrators. They have access to certain parts of your information in order to run and manage the game.

Analytics
We also use web analytics tools, such as Google Analytics, to analyse your use of the Game.

Other
We may supply information to other parties if we are required to do so by law or by a ruling from a court of law.

6. Storage location of your information & retention
The data that we collect from you may be transferred to, and stored at, a destination outside of the Netherlands or the European Economic Area ("EEA"). It may also be processed by one of our third-party partners operating outside of the Netherlands or EEA. This transfer is required to host the Game, provide you with support services, perform backups of your data, allow you to use the Game and the Website and to process your payment details if you make any in Game purchases.

We will always ensure that any such transfers are conducted in accordance with relevant laws in order to ensure adequate protection. We will keep data only for as long as it is relevant and useful for the purpose for which it was originally collected and otherwise where required by law. If you decide to delete an account you have with us, certain data does stay on our system for administrative purposes and to defend or bring any legal action.

7. Access to information
You have the right to request access to the information we have on you. You can do this by contacting us at ​support@bulletstar.com. We will make sure to provide you with a copy of the data we process about you. In order to comply with your request, we may ask you to verify your identity.

We will fulfill your request by sending your copy electronically. For any subsequent access request, we may charge you with an administrative fee of 25 EUR.

8. Information correction & deletion
If you believe that the information we have about you is incorrect, you are welcome to contact us so we can update it and keep your data accurate. If at any point you wish for Bulletstar to delete information about you, you can simply contact us at ​info@bulletstar.com​.

9. Information security and accuracy
We intend to protect your personal information and to maintain its accuracy. Bulletstar implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorized access, use and disclosure. For example, we encrypt certain sensitive personal information such as passwords. We also require that our partners protect such information from unauthorized access, use and disclosure.

Whilst we will do our best to protect your data, the transmission of information by you to us is not completely secure and we cannot guarantee the security of your data. Any transmission is at your own risk. Once we have received your data, we will use the procedures and security features outlined in this section to try to prevent any unauthorised access.

10. Cookies and other technologies
We and our third parties might collect information from your visits to our Game to help us gather statistics about usage and effectiveness, personalize your experience, and tailor our interactions with you. We do so through the use of various technologies, including scripts, tags, Local Shared Objects (Flash cookies), Local Storage (HTML5) beacons, and one called "cookies". A cookie is a piece of data that a Web site can send to your browser, which may then be stored on your computer as a tag that identifies your computer. While cookies are often only used to measure Web site usage (such as number of visitors and duration of visit) and effectiveness (such as topics visitors are most interested in) and to allow for ease of navigation or use and, as such, are not associated with any personal information, they are also used at times to personalize a known visitor's experience to a Web site by being associated with profile information or user preferences. Over time this information provides valuable insight to help improve the user experience. We use the services of other companies to optimize our websites and our Game.

Google Analytics
This website and Game uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, text files stored on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website and Game (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage to the website operator. Your IP address, which has been transmitted by Google Analytics, will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use all functions of this website and Game. Furthermore, you can prohibit Google from collecting and analyzing the cookie generated data about your use of the website and Game (including your IP address) by downloading and installing the browser plugin available here http://tools.google.com/dlpage/gaoptout?hl=en​.

Google Remarketing
Our website and Game use Google’s remarketing technology. This technology enables users who have already visited our online website and Game and shown interest in our services to see targeted advertising on the websites of the Google partner network. Likewise users that are similar to the visitors of our website and game can be addressed. The advertising will be displayed using cookies. These are small text files saved on the user’s computer. The information generated by the cookie about the website and Game use will be transmitted to and stored on servers in the United States by Google. Using cookies, the user behavior on a website and Game can be analyzed and subsequently utilized to provide targeted product recommendations and advertising based on the user’s interests. If you would prefer to not receive any targeted advertising, you can deactivate the use of cookies for these purposes through Google by visiting the website: https://www.google.com/settings/ads/​.

11. What can I do if I have a complaint?
If you are not satisfied with the way your query or complaint is handled by Bulletstar, please let us know by emailing us at ​info@bulletstar.com​. If you are still unhappy, you may refer your complaint to your local data protection regulator. For example, in the Netherlands this is the Autoriteit Persoonsgegevens (​https://autoriteitpersoonsgegevens.nl​).

12. Questions and contact information
If you have a question about this Privacy Statement or Bulletstar’s handling of your information, you can send an email to us at ​info@bulletstar.com​. You can also contact us at:

HODL MEDIA
Jansdam 2A
3512 HB Utrecht
the Netherlands

Trade register number: 62320319
VAT ID: NL854765633B01

13. Governing law
This Privacy Policy shall be governed by the laws of the Netherlands and submitted to the exclusive jurisdiction of the courts in the Netherlands.