|Bulletstar - Privacy Statement|
Privacy Statement / GDPR
HODL MEDIA (d/b/a Bulletstar) (“Bulletstar”, “we”, “us”) respects the privacy of the users (“User”, “Users” or “you”) of the game (“Game”) and is committed to protect the Users’ information. We believe that you have a right to know our practices regarding the information we may collect and use when you use our Game.
1. Your Consent
3. Which information may be collected from Users of the Game?
We may collect the following data about you:
4. How do we use your information?
We may use your data in the following ways:
5. Third parties
We use a range of third parties to help us manage your information and the Game, such as our cloud service provider, Customer Service provider, developers, marketing companies, email providers, email sending providers, payment providers and IT maintenance provider. These are companies who process data on our behalf and cannot use it for their own independent purposes.
Ad network providers
Bulletstar may use ad network providers who assist us to serve advertisements to you. These ad network providers may also show interest based advertisements for other parties’ products and services within the Game or on the associated websites and social media platforms based on the information that we have about you. We also make use of these networks to show our own advertisements.
Payment Service Providers
Bulletstar may also use third party payment service providers (“PSP”), who provide payment transaction services to Bulletstar to sell products or services through the Game. When you purchase products or services, the information you provide to the PSP is subject to their privacy policies, not ours. You explicitly consent that Bulletstar may provide personal information collected from you to a PSP for the purpose of offering the payment transaction service and that the PSP may use such data for (statistical) analysis of payment transactions. Bulletstar shall be allowed to notify a PSP regarding a User who engages in (or who a party believes has engaged in) any activity that is illegal, that violates any person’s rights, or that resulted in such User’s suspension or termination of use of the Game.
The Game will continuously be monitored and improved to maintain and effectuate the best gaming experience for our Users. Developers may therefore see and have access to your information, but they will only use this information for game optimization and development purposes.
The Game is being administered by game administrators. They have access to certain parts of your information in order to run and manage the game.
We also use web analytics tools, such as Google Analytics, to analyse your use of the Game.
We may supply information to other parties if we are required to do so by law or by a ruling from a court of law.
6. Storage location of your information & retention
The data that we collect from you may be transferred to, and stored at, a destination outside of the Netherlands or the European Economic Area ("EEA"). It may also be processed by one of our third-party partners operating outside of the Netherlands or EEA. This transfer is required to host the Game, provide you with support services, perform backups of your data, allow you to use the Game and the Website and to process your payment details if you make any in Game purchases.
We will always ensure that any such transfers are conducted in accordance with relevant laws in order to ensure adequate protection. We will keep data only for as long as it is relevant and useful for the purpose for which it was originally collected and otherwise where required by law. If you decide to delete an account you have with us, certain data does stay on our system for administrative purposes and to defend or bring any legal action.
7. Access to information
You have the right to request access to the information we have on you. You can do this by contacting us at [email protected] We will make sure to provide you with a copy of the data we process about you. In order to comply with your request, we may ask you to verify your identity.
We will fulfill your request by sending your copy electronically. For any subsequent access request, we may charge you with an administrative fee of 25 EUR.
8. Information correction & deletion
If you believe that the information we have about you is incorrect, you are welcome to contact us so we can update it and keep your data accurate. If at any point you wish for Bulletstar to delete information about you, you can simply contact us at [email protected].
9. Information security and accuracy
We intend to protect your personal information and to maintain its accuracy. Bulletstar implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorized access, use and disclosure. For example, we encrypt certain sensitive personal information such as passwords. We also require that our partners protect such information from unauthorized access, use and disclosure.
Whilst we will do our best to protect your data, the transmission of information by you to us is not completely secure and we cannot guarantee the security of your data. Any transmission is at your own risk. Once we have received your data, we will use the procedures and security features outlined in this section to try to prevent any unauthorised access.
10. Cookies and other technologies
We and our third parties might collect information from your visits to our Game to help us gather statistics about usage and effectiveness, personalize your experience, and tailor our interactions with you. We do so through the use of various technologies, including scripts, tags, Local Shared Objects (Flash cookies), Local Storage (HTML5) beacons, and one called "cookies". A cookie is a piece of data that a Web site can send to your browser, which may then be stored on your computer as a tag that identifies your computer. While cookies are often only used to measure Web site usage (such as number of visitors and duration of visit) and effectiveness (such as topics visitors are most interested in) and to allow for ease of navigation or use and, as such, are not associated with any personal information, they are also used at times to personalize a known visitor's experience to a Web site by being associated with profile information or user preferences. Over time this information provides valuable insight to help improve the user experience. We use the services of other companies to optimize our websites and our Game.
11. What can I do if I have a complaint?
If you are not satisfied with the way your query or complaint is handled by Bulletstar, please let us know by emailing us at [email protected]. If you are still unhappy, you may refer your complaint to your local data protection regulator. For example, in the Netherlands this is the Autoriteit Persoonsgegevens (https://autoriteitpersoonsgegevens.nl).
12. Questions and contact information
If you have a question about this Privacy Statement or Bulletstar’s handling of your information, you can send an email to us at [email protected]. You can also contact us at:
3512 HB Utrecht
Trade register number: 62320319
VAT ID: NL854765633B01
13. Governing law